REFUND POLICY

At Flashcast, we are committed to providing our customers with a high-quality IPTV service. If, for any reason, you are not satisfied, we offer a fair, transparent, and customer-satisfaction-oriented refund policy.

Cases eligible for reimbursement:

Unresolved technical issue:
If the service is not working properly and our technical team is unable to resolve the issue within the following timeframes:

• “Basic” subscription: 7 days following the purchase date

• “Deluxe” subscription: 7 days from the date of purchase

• “Premium” subscription: 15 days following the purchase date

You are eligible for a full refund.

General dissatisfaction:
If you are not satisfied with the quality of the overall service within the following timeframes:

• “Basic” subscription: within the first 7 days after purchase

• “Deluxe” subscription: within the first 7 days after purchase

• “Premium” subscription: within the first 15 days after purchase

You can request a full refund.

Refund conditions :

• The request must be made within the time limits mentioned according to the type of subscription.

• To request a refund, please write to our customer service at the following address: gestionflashcast@gmail.com
  Please include your purchase information and details of your request.

• Once the request is approved, the refund will be processed within a maximum of 14 business days.

At Flashcast, your satisfaction is our priority. This refund policy reflects our commitment to providing a reliable, honest, and hassle-free customer experience.